From purchase to return: insight into the customer journey
Streamline your product returns with our hassle-free process. We provide fast, easy refunds or exchanges, making returns a positive experience. Customer satisfaction is our priority, from purchase to return.
- Returns within 30 days
- Your money back within 3 days
- Simple and transparent return policy
How can I return my package?
1. Register a return
How do I return my package? Click on the red button below 'register return'. Please do this within 30 days of receiving your order. Indicate the reason for your return and choose the desired shipping method.
2. Packing
Place the products you want to return in the original box or in another sturdy box. Place the return label you received on the package. Don't forget to remove your old label.
3. Send your package
Make sure you take your package to a ServicePoint within 3 working days or have your package picked up by our collection service. You could indicate this preference in the first step.
4. Refund
As soon as the package has been registered at the distribution center, we will receive a notification and ensure that the amount is refunded to your account within 10 working days.